Call Center Representative

We are seeking a Call Center Representative to deliver top-notch customer service and sales support in a contact center environment. The role involves addressing general inquiries, providing product and service recommendations, and resolving basic technical issues through phone, email, and chat. Successful candidates will excel in active listening, proactive problem-solving, and offering empathetic support to resolve issues on the first contact.

Specific Responsibilities May Include:

    Ensure excellent customer satisfaction and excellent customer service skills are delivered
    Assist with general inquiries and service recommendation
    Respond appropriately to customer escalations
    Work with other frontline team members to resolve or properly close help tickets
    Follow the directions of management and provide feedback
    Take Team Leader’s direction on areas of improvement and drives to meet team success goals
    Have the ability and willingness to tend to any other tasks as assigned

Required Experience, Skills & Competencies:

    1 years of interactive customer service experience providing customer issue resolution
    Minimum typing speed of 30 WPM with excellent spelling and grammar
    Experience troubleshooting own personal devices; i.e. cell phone, computer, wifi connectivity, etc.
    Very customer service focused, able to deal with customers in a friendly and polite manner
    Passionate about customer service with the ability to explain complex tasks in a simplified way
    Emotional Intelligence
    Empathetic and sympathetic
    Resourceful in finding answers using available tools, best practices and creative thinking
    Strong analytical, problem-solving, and troubleshooting skills
    An effective team player who can also work independently
    Comfortable working in a fast-paced environment and able to adapt to change efficiently
    Strong resilience and tenacity to overcome negative interactions and effectively problem solve
    Excellent written and spoken English language communication skills
    High professional standards and the ability to work with diverse personalities
    High school diploma or equivalent

Benefits:

    401(k)
    401(k) matching
    Dental insurance
    Flexible schedule
    Health insurance
    Life insurance
    Paid time off
    Vision insurance

Schedule:

    8 hour shift
    Monday to Friday

Work Location: Remote